FAQs

Installation

We highly recommend that you hire a certified plumber to install your glass vessel sink. You might find this article with step-by-step instructions helpful, too.

Durability

Ailee Designs glass vessel sinks are hand-crafted from quality tempered glass and are extremely durable. They are tempered to 750 degrees and able to withstand extremely cold and boiling hot water. 

Drain holes

All Ailee Designs glass vessel sinks come with prefinished drain holes which are 1.75" across. For the drain, most prefer to match the drain color with the faucet. There are many different styles and finishes of drains specifically made to fit glass vessel sinks, so be sure the drain surface is durable so the finish stays on and there is no pitting. They are often called pop-up drains, where the plug moves up and down to control drainage with a tap. (Customer reviews of drains may help.) Finally, some plumbers prefer a drain with a long (at least 2") threading, which makes it easier to install, and a wider drain. 

Care and maintenance

To keep your vessel in its original condition, simple but regular maintenance is important. Consider cleaning with a soapy sponge weekly (some owners choose to do this after each use), rinsing with warm water and drying with a soft towel or cloth. This will eliminate water spots and streaks.

Stain-resistance

Some customers have minerals in their water supply that seem to stain sinks. Don’t worry! Eliminate stain spots using a non-abrasive cleaner, and do not apply force or scrub while cleaning the glass, as this may impact the surface. Rinse with warm water and dry with a soft towel or cloth. CAUTION: Avoid products containing bleach or chlorine, high concentrations of acids, and dishwashing detergents. These products may stain the surface of the vessel. Rinse thoroughly if any of these chemicals or products come in contact with it and dry with a soft towel or cloth.

Satisfaction guaranteed

We want you to be 100% satisfied with your purchase and recommend us to your friends and family. If you are not satisfied for any reason, you may return your order for a full refund of the purchase price up to 30 days after your purchased date.

Shipping

We are pleased to offer free shipping to all domestic US locations.

Forms of payment

Ailee Designs accept Visa, MasterCard, Discover, American Express and PayPal. Contact us at service@aileedesigns.com to arrange for other forms of payment.

1-Year Limited Warranty

If a product fails due to a material or craftsmanship error during the warranty period, Ailee Designs will repair or replace the item at its discretion. Improper installation, misuse, or failure to use a licensed professional voids the warranty. The warranty period is one year from the date of delivery to the owner of the product. the original invoice must be presented to make a warranty claim.

By the purchase and use of its products, you agree that Ailee Designs is not liable for incidental, consequential or special damages associated with the return, replacement, installation or use of the product. This includes freight costs, labor, travel time, lost profit, home damages and other contingent liabilities and cost (including, without limitation, costs associated with experts, investigations, analyses, attorneys and other professionals and services.) the Ailee Designs warranty is a comprehensive and explicit limit of liability, and all items outside of it are not addressable by, or the responsibility of Ailee Designs. Certain states have variances regarding implied warranties and in those situations we remain fully compliant. Ailee Designs makes no implication that products comply with any or all local building codes. It is the consumer's responsibility to determine local code compliance.